SayTidy Terms of Service

Effective date: 2026-11-11

These terms are an agreement between you and LIMITED LIABILITY COMPANY «SYMBIOSIS INTELLECTUAL SERVICES» (LLC «SYMBIOSIS INTELLECTUAL SERVICES»), a limited liability company registered in Ukraine under registration code 45815891, with its registered address at 8 Mykhailivska Street, Building 3, Apartment 21, Odesa 65005, Ukraine ("we", "us"), which operates SayTidy. They cover the SayTidy desktop app, the service it connects to, and saytidy.com (together, "SayTidy"). By creating an account or using SayTidy, you agree to these terms and to our Privacy Policy and Refund Policy.

1. Who can use SayTidy

• You must be 18 or older.
• SayTidy is offered to people in the United States. You may not use it from a country or region where Google's Gemini API is not available, such as mainland China and Hong Kong. SayTidy depends on that service, and Google's terms do not allow it there.
• You may not use SayTidy if you are in, or ordinarily live in, a country or region under comprehensive US sanctions, or if you are on a US government list of restricted parties, such as the Specially Designated Nationals list.
• You may have one free account. Creating extra accounts to get more free usage is not allowed.

2. Your account

• You sign up with your email address and confirm it through the link we send you.
• Keep your password secret. You are responsible for activity on your account.
• Tell us at support@saytidy.com if you think someone else has used it.

3. What SayTidy does, and what it doesn't promise

SayTidy turns your speech into written text using AI, and can tidy it up according to the mode you choose. AI makes mistakes. The text can contain wrong words or misheard names. Occasionally it can contain words you didn't say, or leave out words you did say. Read the text before you send or rely on it. Don't use SayTidy as the only record of anything where accuracy matters, such as medical, legal or financial information. Never use it for emergencies.

We work to keep SayTidy available, but it can be slow, interrupted or unavailable. This can happen when the AI provider it depends on has problems.

4. Free plan and usage limits

• The Free plan includes a weekly usage allowance.
• Once sign-up opens, a new account may also get a one-time welcome gift of extra usage. It is used only after the week's allowance runs out, and only while you are on the Free plan. It expires 90 days after your account is created, and the app shows how much is left and until when. It is not renewed, ends when it expires even if unused, and cannot be refunded or exchanged for money. Not every account gets one: for example, another account on an email address that already has one does not.
• To protect the service from abuse and keep its costs under control, we apply limits that are not shown in the app, on every plan, paid plans included. These include a daily limit: when you reach it, you can use SayTidy again the next day.
• If total free usage across all users reaches our daily or monthly limit, we may pause the Free plan for everyone until the next day or the next month. This pause does not apply to paid plans.
• We may change the Free plan's allowance and limits. If we reduce the allowance, we will tell you in the app or by email before the change takes effect.

5. Paid plans

Paid plans are not on sale yet. This section applies once they open.

Who you buy from. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase. We are responsible for SayTidy itself. To get a refund under our Refund Policy, email us at support@saytidy.com. For help with SayTidy itself, email us there too.

Price and taxes. Paid plans are billed monthly or yearly. The price, billing interval and any taxes are shown at checkout before you pay. Sales tax is added at checkout where it applies.

Your subscription renews automatically. A monthly plan renews every month and a yearly plan renews every year. Each renewal is at the end of the billing period, for a period of the same length, at your subscription's price plus any applicable taxes, and you are charged for each new period until you cancel. To avoid the next charge, cancel before the current period ends. If Paddle charges you in a currency other than US dollars, the converted amount can differ from one period to the next. The usage allowance resets at the start of each calendar month on monthly and yearly plans alike, so a yearly plan does not give you a year's allowance at once.

Reminders before renewal. Where the law requires a reminder before a renewal, you will get one by email, from the merchant of record or from us.

Usage you already had counts. Your allowance is counted over the calendar month (paid plans) or the week (Free), whatever plan you were on when you used it. If you upgrade partway through a month, the usage you already had that month counts against your new allowance. If you return to the Free plan partway through a week, the usage you already had that week counts against the Free allowance, which may leave nothing until the next week starts.

Cancel any time, online. In the app, choose Manage subscription. It opens your account with the merchant of record, Paddle, where you can cancel. You can also cancel from the link in any Paddle receipt email. When you cancel, the subscription stays active until the end of the period you have paid for, and you are not charged again. On a yearly plan, that is the end of the year you paid for.

Switching between monthly and yearly. You can't switch during a paid period. To change, cancel, keep your plan until the period you paid for ends, then buy the other plan in the app.

Price changes. If we change the price of your subscription, we will tell you by email at least 7 days and no more than 30 days before the new price applies. The email will say how to cancel, and you can cancel before the new price applies.

Failed payments. If a renewal payment fails, the merchant of record may try it again. You keep your paid plan while it does, for up to about two weeks after the payment fails. If it has not gone through by then, your account returns to the Free plan.

Refunds follow our Refund Policy.

Chargebacks. If you dispute a charge with your bank instead of asking us for a refund, we will cancel the subscription the charge belongs to, return your account to the Free plan, and may stop you from buying again until we have reviewed the dispute.

6. Acceptable use

You agree not to:

• use SayTidy for anything illegal. This includes recording or transcribing other people where the law requires their consent and you don't have it;
• use SayTidy to create content that Google's Generative AI Prohibited Use Policy forbids, because your recordings are processed by Google's Gemini API;
• use SayTidy to handle protected health information on behalf of a healthcare provider, health plan or their business associate, as defined by the US health privacy law HIPAA (we don't sign business associate agreements);
• create accounts automatically or in bulk, share an account to get around limits, or otherwise try to get around usage limits;
• reverse engineer, overload, attack or interfere with SayTidy or its servers, or access them other than through the SayTidy app, saytidy.com, or an API key we gave you;
• resell SayTidy or offer it as a service to others without a written agreement with us.

7. Your content

As between you and us, what you dictate and the text SayTidy produces for you belong to you. We claim no rights in them, and we transfer to you any we may have. AI can produce similar text for other people. You give us permission to process what you dictate, and the other information our Privacy Policy describes, such as the text around a correction, only as needed to provide SayTidy as that policy says. We do not keep what you dictate.

8. The app and updates

We give you a personal, non-transferable license to install and use the SayTidy app on your own computers while you have an account. The app updates itself: it checks for new versions and installs updates that we have signed.

SayTidy, including the app, its software, its design and the SayTidy name, belongs to us or our licensors. Apart from the license above, these terms give you no rights in it, and open-source components in the app come with their own licenses.

9. Suspension, termination and deleting your account

• You can stop using SayTidy at any time. Deleting your account yourself is not open yet; until it is, email us and we will delete it (see our Privacy Policy). Once it opens, deleting your account ends your access right away and cancels any paid subscription at the merchant of record immediately, not at the end of the period. The rest of the period is not refunded, including the unused months of a yearly plan, so if you were charged in the last 14 days, ask for a refund before you delete (see our Refund Policy). To keep your plan until the period you paid for ends, cancel first and delete your account after that.
• We may suspend or close your account if you break these terms, if the account appears to be one of several created to get more free usage, or if we have to by law. We will usually tell you why. If we close, on our own initiative, an account that did not break these terms, we will refund (through Paddle where it can) the unused part of any period it has paid for, in proportion to the time left, unless the law forbids it.
• If we stop offering SayTidy altogether, we will tell you in advance. We will cancel paid subscriptions so that you are not charged for periods after the service ends, and refund (through Paddle where it can) the unused part of any period you have already paid for, in proportion to the time left, unless the law forbids it.

10. Third-party services

SayTidy relies on other companies' services, including Google (speech recognition), Supabase (accounts) and Paddle (payments). Their availability and terms are outside our control.

11. Disclaimers

SayTidy is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these terms limits rights you have under the law that cannot be waived.

12. Limitation of liability

To the fullest extent the law allows, and whatever the legal basis of the claim, including our own negligence:

• We are not liable for indirect, incidental, special, consequential or punitive damages. This includes lost profits or data, and losses caused by inaccurate text.
• Our total liability for any claim about SayTidy is limited to the greater of the amount you paid for SayTidy in the 12 months before the claim, and US$50.

This section does not limit our liability for fraud, gross negligence, willful misconduct, death or personal injury, or anything else the law does not allow us to limit.

13. Governing law and disputes

These terms are governed by the laws of the State of Texas and applicable US federal law. Before filing a claim, please email us at support@saytidy.com so we can try to resolve it. Any dispute that we can't resolve will be decided by the state or federal courts located in Texas. If you use SayTidy as a consumer, this choice of law does not take away the protection of the mandatory laws of the place where you live, and where that law gives you the right, you can bring a claim in the courts there.

14. Changes to these terms

We may update these terms. We will post the new version here with a new effective date. If a change materially affects you, we will also tell you by email or in the app before it takes effect, and at least 14 days before unless the change is only in your favor or the law requires it to take effect sooner. Price changes follow section 5, and changes to the Free plan's allowance follow section 4. If you keep using SayTidy after that, you accept the updated terms. If you don't agree, you can cancel and stop using SayTidy. A change applies only from the day it takes effect, never to a dispute that arose before.

If you have paid for a period. If a change is worse for you in a material way while you are in a period you have paid for, our notice will say which of these applies: either the change applies to you only from your next renewal, or, if it applies sooner, you can end your plan because of it within 30 days after it takes effect, and we will end it that day and refund (through Paddle where it can) the whole months left in that period. This does not apply to a change that the law requires, or that we must make to keep SayTidy secure, and then only as far as needed.

15. Contact

LLC «SYMBIOSIS INTELLECTUAL SERVICES», 8 Mykhailivska Street, Building 3, Apartment 21, Odesa 65005, Ukraine (registration code 45815891)

support@saytidy.com

16. General

• These terms, our Privacy Policy and our Refund Policy are the whole agreement between you and us about SayTidy, unless you and we have signed a separate written agreement. Paddle's buyer terms also apply to a purchase (section 5): they govern your purchase from Paddle, and these terms govern SayTidy itself.
• You agree to receive notices and other communications from us electronically, by email or in the app, and that they satisfy any legal requirement for them to be in writing.
• If a court finds part of these terms unenforceable, the rest stays in force, and that part applies as far as the law allows.
• If we don't enforce a part of these terms, we have not given up the right to enforce it later.
• You may not transfer your account or these terms to someone else.