SayTidy Refund Policy

Effective date: 2026-11-11

Our promise

If SayTidy isn't right for you, ask for a refund within 14 days of any charge and we will refund that charge in full. You don't need to give a reason. This covers monthly and yearly charges alike.

How to ask

Email support@saytidy.com from the address on your account, and include the date of the charge or your receipt. We make the refund for you through Paddle. This is the way to get the refund this policy promises, including for a renewal charge or after you have used SayTidy.

You can also ask Paddle directly, using the link in your Paddle receipt. Paddle handles those requests under its own refund policy; emailing us is the sure way to get the refund this policy promises.

What happens after a refund

• A refund goes back to the payment method you used. How long it takes to appear depends on your bank.
• If the payment for your current billing period is refunded, by us or by Paddle, your subscription is cancelled and your account returns to the Free plan right away.
• A refund of an earlier period's payment does not change your current plan.

After 14 days

After 14 days, payments are not refundable, except where the law requires a refund or where we decide to make one. When you cancel, you keep your paid plan until the end of the period you have paid for, and you are not charged again. On a yearly plan, that means a yearly charge can be refunded in full for 14 days, and the unused months are not refunded after that. See "Cancel any time, online" in our Terms of Service.

Our Terms of Service also refund paid time in a few cases. If we stop offering SayTidy, or close on our own initiative an account that did not break the terms, we refund the unused part of the period in proportion to the time left (section 9). If a change to the terms is worse for you and you end your plan because of it, we refund the whole months left in the period (section 14).

Your rights under the law

Your purchase is made from Paddle, which acts as merchant of record (see our Terms of Service). If you live where the law gives you a right to cancel or a refund, that right applies in addition to this policy.

Chargebacks

Please contact us before disputing a charge with your bank. We would rather refund you directly. If a charge is disputed, the subscription it belongs to is cancelled, and the account may be blocked from buying again until the dispute is reviewed (see our Terms of Service).

Contact

LLC «SYMBIOSIS INTELLECTUAL SERVICES», 8 Mykhailivska Street, Building 3, Apartment 21, Odesa 65005, Ukraine (registration code 45815891)

support@saytidy.com